We want to be sure you’re as happy with your GENERAL RESERVE products as we are. If for whatever reason you’re not satisfied with your purchase, we offer free returns for a refund within 30 days of your purchase, provided it is unused and is still in its original packaging. Contact support@generalreserve.coffee.

Exceptions

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

• Sale items are FINAL SALE and cannot be returned.
• Personalized items are non-refundable and non-exchangeable.
• For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.